Privacy Policy

We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy and security online. If you have concerns about providing us with your information online, let us put your mind at ease and find more about our:


Here at TRANSERFORCE LTD we want all your experiences with us to be in line with our customer promises, therefore, we have made our legal bits and bobs simple, straightforward and if you have any questions, we are easy to contact.

turkey transfer force are committed to protecting the rights of individuals in line with the Data Protection Act 1998 and the General Data Protection Regulation GDPR


TRANSFERFORCE (Turkey) Limited, company number 3810732657, trading as, our correspondence address is huseyinaga mahallesi, atif yilmaz caddesi no:1, 34435 beyoglu/ISTANBUL.

3. What personal data do we collect about you and why?

We collect a range of personal data from you such as your name, address, email address, date of birth, flight details, accommodation details, debit card and credit card details (although we do not store your full credit, debit card or account details for security reasons). We need this information in order for us to fulfill our contract with you.

We may also collect information about your usage of the website or app and information from any messages you post to the website through chat solutions or app and e-mails and letters that you send us.

We use your personal information in order to fulfil our contract to you and provide transportation services and any other services and “extras” available to purchase on our website or app from time to time; to personalize your visits to our website or app; to manage your booking; and to bill you.

We may use your information to contact you for your views on our website, app or services, and to notify you occasionally about important changes or developments to the website, app, services or your booking. We may use your information to let you know about our other products and services that may be of a legitimate interest to you including services that may be the subject of direct marketing, and we may contact you by telephone, text or e-mail.

4. Who do we share your personal data with?

We may employ the services of a third party to help us in certain areas, such as website hosting. In some cases, the third party may receive your information. However, at all times, we will act as controllers and will be responsible for the use of your information.

We may use aggregated information for the purposes of tracking usage of the web site or app and in order to help us improve our website or app and for research and analysis purposes. We may pass this information to third parties. The aggregate information and statistics will not, however, include details that can be used to identify you.

enforce our website terms of use and any other agreement; and/or to protect the rights of TRANSFERFORCE (Turkey) Limited.

5. How long will your information be held?

Your personal data we process shall not be kept for longer than is necessary for that purpose or those purposes we obtained it for. We will generally retain your personal information for the statutory required time or as long as we have a lawful reason to, whichever is longer. For further information, please request a copy of our data retention policy.


personal information, to rectify, to erase, to restrict and to port your personal information.

Please note if you wish to exercise your rights, to do this you can complete a SAR (subject access request) form, we will give this information to you free of charge and within 1 month. ** Where requests are manifestly unfounded or excessive, in particular because they are repetitive, TRANSFERFORCE LTD may charge a reasonable fee taking into account the administrative costs of providing the information; or inform you why this is not possible**

Any requests or objections should be made in writing to the


A cookie is a text-only string of information that a website transfers to the cookie file of your hard disk so that the website can remember who you are/recognise your computer or device. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for advertising and personalisation. For more details, please refer to section 4 below.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:


Necessary Cookies


If you are not happy in the way hoppa has handled your request or you can make a complaint about the way hoppa are using your personal data you have the right to lodge a complaint with a supervisory authority;