Terms and Conditions

The following Terms and conditions apply to all bookings made on this website. In these Terms and conditions the following definitions apply:


  1. TRANSFERFORCE Turizm ve Seyahat Acentesi LTD (hereinafter referred to as the “Company”) offers to use turkeytransferforce Service available at https://turkeytransferforce.com/ (hereinafter referred to as the “Service”) to an Internet user (hereinafter referred to as the “User”) under the rules and conditions described herein.
  2. By starting to use the Service, the User shall be deemed to have accepted the terms of this Agreement herein without any reservations, exceptions or limitations. In case of the User’s disagreement with any provision of the Agreement herein, the User should not use the Service. If the Company as set in art.1.3 introduces any changes to the Agreement herein which the User has no intention or possibility to adhere to, it is the User’s obligation to stop using the Service.
  3. The Company is authorized to introduce changes to the Agreement herein with no prior notice. New version of the Agreement shall come into effect when posted at https://turkeytransferforce.com/en/terms_of_use/. Once the changes are made, a notice shall be sent to the e-mail addreress the User stated during the registration at the Service.


The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.

The contract becomes legally binding only when you have received your transfer voucher by email. In the event of the Transport Operator being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you.

You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.

The act of us sending you the confirmation of charges and payments made by you shall not be considered as binding you to any contract.

The Transfer Vouchers which must be presented to the Transport Operator should be printed out so that each Voucher is readily available for inspection by the driver. Failure by the Lead Passenger to present the Voucher may result in the Transfer Service not being provided. We recommend that you print out and carry with you all communications between the parties in addition to the Transfer Vouchers.

Cancellation and Refund Policy

  1. The User may unilaterally cancel the booked and payed Transfer by sending an e-mail to the Service support address info@turkeytransferforce.com.
  2. The Company undertakes to return the funds fully to the User, that have been transferred to the Company’s account, as full payment or pre-payment in case of the Transfer cancellation made under the clause 4.1 not later than in 24 hours before the agreed time Transfer time.
  3. The Company undertakes to return the funds to the User in case of the Transfer cancellation at the initiative of the Carrier or caused by the Service.
  4. In case when the User cancels the Transfer unilaterally later than in 24 hours before the agreed time of the Transfer, the Company shall not return the funds to the User.
  5. No payment return (full or prepayment) is allowed in case the User or another passenger on whose behalf the User placed an order does not show up at an agreed place of the Transfer at the pick-up time nor within 60 minutes at airports and 15 minutes at all other locations after such time.
  6. We accept all widely used payment methods including credit card (American Express, MasterCard/Diners International, Visa), debit card (Visa/Delta, Visa/Electron), bank transfer and PayPal. The use of PayPal is only possible for bookings exceeding a certain amount and the customer will be charged an admin fee.
  7. Prices are charged in Euros and any currency conversion facility is provided as an approximation tool only.


Depending on the routes and the season, our freesale deadline varies from 0 to 48 hours, and more in exceptional cases, before a Transfer Service commences. If prompted by the Website, please CONTACT US 24/7 so that we can check whether we have a suitable vehicle available for your transfer request. Please note that our cancellation policies will apply regardless of booking date and time.


We offer a range of services to which the Transport Operators have given their accord. These are private Transfer Services and shared or shuttle Transfer Services.

The route to or from the destination chosen cannot be guaranteed and the Google drawn route map displayed on our website is for informational purposes only. Whilst reasonable effort is made to ensure that pickup times are respected, they are not guaranteed.

In the event that you are unable to locate the driver of your private transfer or the representative of the shuttle Transport Operator, it is your responsibility to contact us on the 24/7 telephone numbers printed on your Transfer Voucher. If you fail to call these numbers and make alternative travel arrangements, we will be unable to provide the service, the Transport Operator will be relieved of their obligations and a refund will not be due. If your private transfer driver or the representative of the shuttle Transport Operator cannot locate you, a member of our Customer Service team will call the mobile phone number provided in the booking. Please ensure that you travel with this mobile phone and that it is switched on while you are waiting for your luggage or clearing customs. If we cannot locate you or reach you on the number provided, we will be unable to provide the service and a refund will not be due. For non-airport collections, we must receive your telephone call within 10 minutes of your scheduled pickup time. An electronic record of all calls received to the 24/7 numbers is kept by a third party telecoms provider, and shall be used as proof in the event of a dispute as to whether the numbers were called or not. Unused transfers are not refundable and alternative transport costs will not be reimbursed unless pre-authorised by a member of our team. If authorised to take alternative transport, please ensure that you obtain a receipt and submit it to our Customer Care team for review. No payment will be due for travel expense claims submitted without valid receipts.

You are responsible for checking the agreed pickup time and for ensuring that you arrive at the airport, station or port with enough time to check in or make any other preparations for your journey.

The Transport Operator will pick you up and set you down as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the Transport Operator will, at your express request, use a longer route to reach the agreed destination, but in such instances you may be liable for any additional costs.

All contracted transfer services fall within the scope of the public liability cover of the Transport Operator’s insurance policy or that of their sub-contractor.

Whilst we endeavour to provide SMS confirmation messages when requested, this service is dependent upon telephone networks that are beyond our control. If a text message is lost or delayed the Customer shall refer to information provided by email or in the My Booking section of our Website.


Our Websites are available in multiple languages, and efforts will be made to include other languages in future. Our Customer Service help desk and email assistance in English and Turkish is available at all times, but we will try to offer you assistance in the language you used to make your booking whenever possible. Whilst we pay great attention to the quality of the translation of our Websites and Terms, in the event of any discrepancy the Turkish version shall prevail.

TRANSFERFORCE Turizm ve Seyahat Acentesi LTD

Reg. address Kocatepe mah. Feridiye cd. 111 Beyoğlu / İSTANBUL
VAT number 3810732657
Bank address Okcumusa st. No:31 , 34421, beyoglu/TURKEY
IBAN TR76 0020 5000 0951 4743 5001 02 AS